At Deen & Green, we are committed to delivering high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day return policy. Please read the following guidelines for returning or replacing products.

Damaged Products:
If your product arrives damaged or defective, we want to make it right. To initiate a return or replacement, please follow these steps:

1. Document the Damage: Take clear photos of the damaged product and the packaging. Be sure to include images of any visible damage to both the product and the exterior packaging.

2. Contact Us: Reach out to our Customer Service team within 30 days of receiving your order. Please include the following:
o Your order number
o A description of the issue
o Photos of the damaged product and packaging

3. Refund or Replacement: Once we receive your evidence of damage, we will promptly process your request. You will have the option to either receive a full refund or a replacement product, based on your preference.

4. Contact us at info@deenandgreen.com

Returns for Non-Damaged Products:

If you wish to return an item that is not damaged (e.g., if you change your mind or are dissatisfied for other reasons), we accept returns within 30 days from the date of purchase, subject to the following conditions:

1. Receipt Required: A valid receipt of purchase must be provided to process any return or refund request. This can be either the original receipt or proof of purchase via email confirmation or invoice.

2. Condition of Product: The product must be unopened and in resalable condition. If the product has been opened, it may not be eligible for return unless it is damaged or defective.

3. Return Shipping: The customer is responsible for the return shipping cost unless the product is damaged or defective.

Important Notes:

• Claims for damaged products must be made within 30 days of receipt.
• For a return or refund request, a valid receipt must be provided.
• Photos of damaged items are required for damage claims.
• Opened products (other than those damaged during shipping) are not eligible for return unless defective.
• Returns will only be accepted if the product is in resalable condition, and all return shipping costs are borne by the customer unless the item is damaged or defective.

We are dedicated to ensuring that you are fully satisfied with your purchase. If you have any questions or need assistance with a return, please contact us at info@deenandgreen.com 

Thank you for shopping with

Deen & Green ®

Do Good Be Good.